Refund Policy

We want you to enjoy your Zeel products. This policy explains returns and refunds for our drink mixes, collagen sachets, ready-to-drink shots and Protein Crisps.

Why we cannot accept returns of opened products

Zeel products are food and nutrition items. For hygiene and safety reasons, we cannot accept returns of opened or used boxes, sachets, shots or jars, or because of taste or flavour preference.

When we will replace or refund

Please contact us within 48 hours of delivery with your order number and clear photos or a short video if:

• the box, sachets, shot bottles or jar arrive damaged, leaking or with a broken seal;
• you receive a different product or variant than you ordered, for example Marine Collagen (non-veg) instead of Veg Collagen;
• the product is expired or very close to its best-before date.

Please do not consume a product you believe is damaged or incorrect. After we verify the issue, we will send a replacement or refund the amount.

Cancellations

You can ask us to cancel an order before it ships. Once an order has shipped, it cannot be cancelled.

Refunds

Approved refunds are returned to your original payment method within 5 to 7 business days. Your bank may take additional time to show the credit.

How to reach us

Use the Contact page, or call or email us using the details in the footer of this website.